Processing Time:
Orders are typically processed and shipped within 2-4 business days of purchase. Custom or made-to-order items may take longer, and estimated timelines will be provided during checkout.
Shipping Rates:
Shipping costs are calculated at checkout based on the destination and selected shipping method. Free shipping may be offered for orders over a certain amount.
Domestic Shipping:
We offer standard and expedited shipping options within the United States. Delivery times vary based on the shipping method selected.
International Shipping:
We ship worldwide. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the buyer.
Tracking Information:
Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.

Eligibility for Returns:
Returns are accepted within 14 days of delivery for items that are unused, undamaged, and in their original packaging.
Custom or personalized items are non-returnable unless they arrive defective or damaged.
How to Initiate a Return:
To request a return, please contact us with your order number, the item(s) you wish to return, and the reason for the return. We will provide further instructions, including the return address.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the return reaches us.

Refund Eligibility:
Refunds are issued for eligible returned items once the return is received and inspected. Refunds are also available if your item is lost in transit or arrives damaged.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the item and packaging for faster resolution.
Refund Processing:
Approved refunds will be credited to your original payment method within 3-5 business days after the returned item is inspected or the refund request is processed.
Non-Refundable Items:
- Gift cards
- Custom or personalized products.
Partial Refunds:
In some cases, partial refunds may be granted (e.g., if an item is returned not in its original condition).

If your package is marked as delivered but you have not received it:

First, check with neighbors or other household members.
If the package is still missing, contact us within 7 days, and we will work with the shipping carrier to resolve the issue.